Frequently Asked Questions
Everything you need to know about your order and our gear.
How long does shipping take?
Most orders are processed within 1-3 business days. Domestic shipping typically takes 3-5 business days via standard carriers, while international shipping may take 10-21 days depending on the destination.
What is your return policy?
We offer a 30-day return policy for unwashed and unworn items in their original packaging. Please note that certain limited edition drops and clearance items may be marked as final sale.
How do I care for my Zero Foxtrot apparel?
To preserve the quality of the prints and fabric, we recommend machine washing your gear in cold water with like colors and tumble drying on low heat or hang drying.
Do you ship to APO/FPO addresses?
Yes, we proudly ship to our service members stationed overseas. Please ensure the address format is correct to avoid any delays with the military postal system.
Can I change or cancel my order after it's placed?
Our team works fast to get orders out. If you need to make a change, please contact us within 1 hour of placing your order. Once the order has entered the fulfillment process, we cannot guarantee changes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.